Score improvement guarantee
We are invested in your success. And we stand behind that with our guarantee.
How it works
If you meet all eligibility requirements and your score does not increase by 200+ points for the SAT or 5+ points for the ACT, Incublia will refund 100% of the subscription fees paid during the qualifying 3-month period, subject to the terms and conditions below.
Submit a baseline score.
Submit your official starting SAT or ACT score when you sign up for Incublia.
Practice with Incublia.
Follow your study plan by completing practice questions, taking timed full-length practice tests, and reviewing your mistakes.
Take an official test.
Take your SAT or ACT within 60 days of the end of your Incublia subscription.
SAT eligibility requirements
- Starting score: Students must have an official Digital SAT score report showing a score of 1250 or lower taken before purchasing Incublia. This test must have been taken in the last three months. Students must submit this score report within the first week of subscribing to Incublia.
- Incublia subscription: Students must maintain a minimum 3-month (90-day) continuous paid subscription to Incublia.
- Practice requirements: Students must complete a minimum of 500 SAT practice questions and 10+ full-length Incublia SAT practice tests.
- Review: Students must correct all of their mistakes on practice questions and from the full-length practice tests.
- Sole use: The account must be used by the sole registered student.
- Retesting date: You must take an official College Board SAT within 60 days of the end of your Incublia subscription period.
- Retesting score:You didn't improve by 200+ points.
ACT eligibility requirements
- Starting score: Students must have an official ACT score report showing a score of 26 or lower, taken before purchasing Incublia. This test must have been taken in the last three months. Students must submit this score report within the first week of subscribing to Incublia.
- Incublia subscription: Students must maintain a minimum 3-month (90-day) continuous paid subscription to Incublia.
- Practice requirements: Students must complete a minimum of 500 ACT practice questions and 10+ full-length Incublia ACT practice tests.
- Review: Students must correct all of their mistakes on practice questions and from the full-length practice tests.
- Sole use: The account must be used by the sole registered student.
- Retesting date: You must take an official ACT within 60 days of the end of your Incublia subscription period.
- Retesting score:You didn't improve by 5+ points.
Claim submission and timeline
Submitting your score improvement guarantee claim is easy!
Within a week of signing up for Incublia, you must submit your official SAT or ACT score report that you'll use for the claim.
Once you retake the SAT or ACT, we must receive your official claim request within 30 days of your official test date. To file a claim, please email support@acely.com with the subject line: “Incublia Score Improvement Guarantee Claim.”
Include in your email:
- Your full name
- The email address associated with your Incublia account
- Official verifiable electronic copy of your College Board or ACT score report from before your Incublia purchase with your name and date clearly visible. This must be the same score report you sent to Incublia when you first signed up.
- Official, verifiable electronic copy of your College Board or ACT score report from after your Incublia purchase with your name and date clearly visible.
The Incublia Team will review your score reports and your Incublia account activity to verify practice question completion, test completion, and corrected mistakes. This verification process can take 5-7 business days. The team will email you to let you know if your claim has been accepted, and if it hasn't, the reasons why. Score improvement guarantee claims are typically processed within 10 business days of approval.
General terms and conditions
- First attempt: The guarantee applies only to the first official exam taken after the completion of your study program.
- Timeline: You must take an official College Board SAT or ACT exam within 60 days of the end of your Incublia subscription period.
- Identity verification: The Incublia account must be used solely by the registered student. Incublia reserves the right to audit account activity (e.g., IP addresses, simultaneous logins, completion timestamps). If account sharing or fraudulent activity is detected, the guarantee is immediately void.
- Good faith effort:Incublia reserves the right to deny claims where user activity indicates a lack of good faith effort (e.g., “speed-running” through questions in seconds solely to meet volume quotas without a genuine attempt).
- Scope of score improvement guarantee: The refund is strictly limited to the subscription fees paid to Incublia during the required 3-month qualifying period. This guarantee does not cover the cost of official exam registrations, taxes (unless required by law), books, tutors, or other third-party expenses.
- Relationship to terms of use: This Policy is subject to the Incublia Terms of Use.